We understand that retrieving a vehicle from a tow yard or impound lot in the Las Vegas Valley can be difficult, stressful, and costly. It’s important to know exactly what to do if your car is towed in Las Vegas. Here’s a step-by-step guide to help you reclaim your towed vehicle in the cities of Las Vegas, North Las Vegas, Henderson, and Boulder City, Nevada.
Contact Non-Emergency Police at 311: First, call 311 to inquire about recent tows in the area.
Check Online: If your car was impounded by police, towed from private property, or repossessed, check AutoReturn.com to see if it was towed. Users can search by license plate number or VIN, or by towing information, including the City and State, tow date, make, model, year, and color. Quality Towing does not use the Autoreturn database. To search their inventory of towed vehicles, check qualitytowing.com.
Reach Out to the Towing Company: If you think your car may have been towed from a particular parking garage or lot, contact the company listed on the signs there.
Contact the Impound Lot: After locating your vehicle, contact the impound lot for more information and to learn how you can get it back.
(If you are picking up the car for the owner) A valid, Notarized Power of Attorney (VP-136) from the owner.
Payment Mandate: Under NRS 706.44793, an operator must accept CASH, MONEY ORDERS, CREDIT CARDS, DEBIT CARDS, or electronic transfer of money as payment for services. They cannot refuse credit card payment.
If the Las Vegas Metro Police towed your vehicle and you can’t find it online, contact the Central Command Post for your case. If you are unsure which Area Command to call, email the Metro Police Evidence Vault at EvidenceVault@LVMPD.COM with the “Event #,” date, and a picture of your ID if possible.
Here is what you should know if you think your car was unlawfully towed.
A Legal Remedy: Under Nevada law, one is entitled to an expedited hearing before a judge.
Move Quickly & Know Storage Limits: Act now to retrieve your vehicle, but be aware of your storage rights. Tow companies are typically limited to charging for only:
15 days of storage for most non-consensual tows.
21 days for cars towed at the request of the police after an accident.
Learn Your Rights: Check out Nevada’s towing and impound laws.
Get Legal Help: Local legal aid groups, like the Legal Aid Center of Southern Nevada, are there to help.
Parking Violations: Parking in fire lanes, no-parking zones, or places where a permit is required.
Abandonment: Leaving a vehicle stationary for an extended period.
Private Property Towing
Law Enforcement Impoundment: During DUI arrests or accidents.
Safety Concerns: Obstructing traffic flow or posing safety hazards.
Community-Specific Rules: Fire lane violations, blocking driveways, or unauthorized parking.
Here is a list of towing companies and impound lots in Las Vegas, North Las Vegas, Henderson, and Boulder City.
Bolden Area Command
Phone: (702) 828-3347
Convention Center Area Command
Phone: (702) 828-6430
Downtown Area Command
Phone: (702) 828-4348
Enterprise Area Command
Phone: (702) 828-2843
Northeast Area Command
Phone: (702) 828-3403
Northwest Area Command
Phone: (702) 828-3426
South Central Area Command
Phone: (702) 828-8272
Southeast Area Command
Phone: (702) 828-3206
Spring Valley Area Command
Phone: (702) 828-2640
Summerlin Area Command
Phone: (702) 828-9400
Here are the contacts for all 10 Las Vegas Metro Police Department Area Command Centers:
If you cannot pay the fees immediately, contact the impound lot to discuss your options. Some lots may offer payment plans or other solutions. Acting quickly is essential to minimize additional storage fees.
Yes, Nevada law provides legal recourse if you believe your vehicle was towed unlawfully. You have the right to have your complaint heard by a judge on an expedited basis. It is important to act swiftly and seek legal assistance if needed to understand your rights and navigate the legal process.
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